Refund policy

Thanks for shopping at deppea.com. We supply premium kitchenware and home goods. If you are unsatisfied with purchases, our return‑refund mechanism is clear and transparent.

  1. Return qualifications Return prerequisites:
  • Submit return application within 14 days upon purchase.
  • Goods stay original condition: unused, undamaged, unwashed; original labels, packages, accessories and free gifts must be intact.
  • Provide valid purchase proof (order number or invoice).

Non‑returnable categories:

  • Opened personal‑care & certain kitchen utensils for hygiene reasons.
  • Clearance goods marked “Final Sale” or “Non‑Refundable”.
  1. Return workflow ① Send email to service@deppea.com within return window, include order number, product name and return reason. ‑② Ship goods to our designated address using traceable logistics. Secure packaging to avoid transit damage. Return freight is at buyer’s expense.
  2. Refund arrangement ‑Goods inspection will be conducted after receipt. Once return conditions are met, refunds will be processed promptly. ‑Funds will be routed back to your original payment channel. Arrival time depends on bank or payment‑provider processing cycles. ‑Refund amount equals product purchase price. Original shipping cost and return postage are non‑refundable, except for our faults such as wrong dispatch or defective items.
  3. Damaged / incorrect shipments For defective, transit‑damaged or wrongly‑delivered items, we cover all relevant costs. Notify service@deppea.com within 48 hours of receipt and attach photo or video evidence. We will supply pre‑paid return labels or arrange courier pickup at our cost, then resend correct merchandise or issue full refund per your preference.
  4. Contact For refund‑policy questions or return assistance: service@deppea.com. We reply within 1‑2 business days.