Contact Us
Get in touch with deppea whenever you need shopping‑related support. Our team delivers professional, timely assistance.
Scenarios to contact support
- Product Inquiries: Questions about product specifications, materials, sizes or product suitability.
- Order Support: Package tracking, shipping status check, troubleshooting issues such as successful payment without order confirmation.
- After‑Sales Service: Report damaged, wrong or missing items; submit return‑exchange requests.
- Feedback & Suggestions: Share opinions on product selection, website experience or service workflows.
Official Customer Service Email: service@deppea.com
Our response promise
- Emails sent on business days 09:00‑18:00: reply within 2 hours.
- Messages received outside business hours (weekends & public holidays): prioritized reply by 09:30 next working day.
Speed up your case
Put Inquiry Type + Order Number in your email subject. Example: Order Support - #P2025XXXX.
Follow‑up rule
If you get no resolution 24 hours after your first email, send a follow‑up message. We will escalate your ticket for proper handling.